Customer Service Policy, Procedures & Conditions
Upon arrival you will be greeted by our Front of House Receptionist with a warm smile and professional manner, then offered hot or cold refreshment.
We offer a FREE 15 minute Consultation Appointment and encourage our clients to use this when visiting the Studio for the first time (depending on the service required.
It is our Policy to carry out a Skin Test when deemed necessary. This must be carried out at least 48 hours prior to your service of any of the following:
- Hair Colouring
- Eyelash & Eyebrow Tinting
- Eyelash Extensions
- Spray Tanning
Our Commitment to You
We will never discriminate against Ethnicity, Disability, Sexuality or Age.
We will endeavour to work as professionally possible to scheduled times, however occasionally due to unforeseen circumstances we may run a little behind. Our reception staff will always keep you informed as to how long the wait will be.
The Studio guarantees each and every service carried out under the name of The Hair Studio & ensures that all self employed members of staff are working with the correct & appropriate and Public Liability & Employed staff are covered under the Employers Liability.
Our sun-bed will always be 0.3 Compliant with Trading Standards & a Certificate is displayed in the Reception area.
We only use top quality products for all our services and will always give a professional, honest opinion or answer to any questions you may have.
Although unlikely, should you be unhappy with any result or service you have received, please contact the Studio Manager or Owner within 48hrs.
We are committed to meeting Data Protection obligations & promise that no personal data will be shared or sold to a Third Party.
That we will remain PCI DSS (Payment Card Industry Data Security Standards) compliant at all times & a current Certificate will be displayed at all times in the Reception area.
Missed Appointments Policy
Please be advised that we charge for missed appointments as they affect our business in many ways:
- January to November holds a 20% charge
- December a 25% charge
Late Cancellations Policy
- We respectfully ask that you give us a minimum of 4hrs notice if you need to cancel your appointment
- Less that 4hrs will incur a 10% fee
We have 2 loyalty schemes*
- Recommend a Friend: As a "Thank you" both yourself & your Friend will receive £2.50 off their next service
- Point Rewards: Accrue points on each visit which can later be redeemed against a service instead of paying with money*
*Terms & Conditions apply - enquire at Reception